Returns & Shipping Policy
At Barbi Cox, we are committed to providing an exceptional experience for every reader. Below is our comprehensive policy to ensure transparency and trust when shopping with us.
Returns Policy
Digital Products
Due to the nature of digital products like eBooks, all sales are final and non-refundable. Once purchased, digital items cannot be returned. If you experience issues accessing your eBook, please contact us directly so we can help resolve the issue promptly.
Signed Paperbacks
All sales of signed paperbacks are final. If your book arrives damaged, please notify us within 7 days of delivery. Email us at Barbi@BarbiCox.com with your order details and photos of the damage, and we will work with you to find a solution.
Shipping Policy
Digital Products
eBooks are delivered immediately upon purchase. A download link will be provided via email after your order is confirmed. Please ensure your email address is entered correctly during checkout.
Signed Paperbacks
- Processing Times: Signed paperbacks are shipped within 5-7 business days after your order is placed.
- Shipping Times: Delivery typically takes 7-10 business days within the United States. International shipping may take 2-4 weeks depending on your location.
- Shipping Costs: Shipping costs will be calculated and displayed at checkout based on your location and order size.
We strive to ensure your order arrives safely and promptly. If there are any issues with your shipment, please contact us at Barbi@BarbiCox.com